Improving customer service and customer experience – 7 things every business...
These days, it’s not enough to just have a great product or service. It needs to be delivered in a form people want to buy. Know what your customers need. As simple as this may sound, it’s something a...
View ArticleConsumer gifting behavior – Is your business packaging up the Gift of Giving?
In terms of revenue created and the value in experience for customers, gifts are an important part of the world economy, yet are we giving the gift of gifting to our customers? It’s an interesting...
View ArticleFind Time – with Rebecca Bojtor + #Giveaway
Personal concierge services are finding favour with time poor professionals in Australia and overseas – generating $220 million in revenue in the US according to an IBIS world report. The trend...
View ArticleSeason’s Greetings – Sending the perfect Christmas card
Ready or not, Christmas is almost upon us. Sending cards to customers and clients is a great way to cement relationships and highlight the work you’ve done during the year. But it can be hard to make...
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5 common mistakes that affect Customer Service and how to avoid them
Your Customer Service Team is the face of your company and it is important that all the human interactions are as good as your product. After working for 8+ years with Customer Service Teams, here are...
View ArticleSocial media shaming – Tips on dealing with a social media crisis
The advent of social media has given every person with an account a voice. It has allowed the ordinary person to publicise any perceived discrimination. But like the metaphorical double-edged sword,...
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5 ways to easily generate video content to enhance your brand
Videos are the best way to engage with your audience in today’s online world. It has never been easier to create videos and share them to the world, and, specifically, to your audience. Businesses who...
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The importance of consistent communication
How easy do you find communicating? Do you find replying to emails an afterthought at the end of the day? Does answering telephone calls get in the way of your work? Are client meetings a pain? Does...
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